Return/Refund Policy

This Return/Refund Policy governs the return and refund of goods sold on (the “Site”).

By making a purchase on this Site, you indicate that you have read and understand this Return/Refund Policy and agree to its terms.

This Return/Refund Policy operates in conjunction with our Site Terms and Conditions, Shipping Policy and Privacy Policy.


If you are not satisfied with your order, you may return the item(s) within 30 days of receiving your order to get a refund.

You may return the good at the following address:

1200, Saint-Alexandre Street
Montreal, Quebec, Canada, H3B 3H5

You are responsible for paying the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.


To be eligible for a refund, the goods must be returned in their original condition with the original packaging and documentation.

Once we receive your returned goods, we will inspect the item and issue a refund if the goods are in their original condition with their original packaging and documentation.

The original payment method will be credited for the cost of the goods and any taxes.

Late or Missing Refund

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


If you have any questions or problems, you may email us at

You can also contact us through the feedback form available on our Site.

We will answer within 24 hours of receiving your inquiry. Please note that this delay does not include weekends and statutory holidays.

Thank you for shopping with ByFloProducts!

Effective Date: May 29, 2023

©2023 ByFlo Products Inc.